Retail and sales IBBA1

Here you will find the entire program of Retail and Sales module of the 1st year IBBA level for students enrolled in LIBS for the year 2019/2020.

• Customer Behavior
• BtoB and BtoC sales
• Discovery of customer needs + strategy in action
• Negociations techniques
• Presentation of the offer and the conclusion
• The indicators of the commercial performance of the sales team